Terms and Conditions for Using the Platform

These general terms and conditions (the “Terms”) govern your use of the Virgin AI platform. They describe the respective rights and duties of you as a user and of the platform operator. Please review them before opening an account, accessing the platform or carrying out a transaction. By accepting them, you enter into a legally binding agreement with the relevant other party.

By registering, logging in, using a platform feature or otherwise engaging with Virgin AI, you confirm that you accept these Terms of Use. The service is available only to individuals aged 18 or over. Minors and people who do not have the necessary legal capacity are prohibited from using it. If age or eligibility cannot be established, access may be restricted and an account may be suspended or closed.

Platform availability can occasionally be interrupted by technical problems, scheduled maintenance, software updates or wider service disruptions. Volatile markets, exceptional demand and circumstances beyond our reasonable control may also cause delays or periods of unavailability. We work to maintain dependable access, but continuous availability is not guaranteed. Virgin AI may introduce, change or discontinue features, algorithms, market data, pricing data or available markets without giving rise to a claim.

Materials provided on the platform—including text, photographs, illustrations, software, algorithms, trade marks, logos and AI-produced analysis—are protected by copyright, trade mark law and other intellectual property rights belonging to Virgin AI or its licensors. You may not copy, distribute, publish or use these materials commercially without our advance written permission. A breach may result in civil claims or criminal enforcement.

Information you provide must be truthful, complete and kept up to date, including details about your identity, contact information and payments. Inaccurate, missing or obsolete information may result in restricted access, limits on withdrawals or legal action. Personal data is managed in accordance with our privacy policy and applicable UK data protection law, including the UK GDPR, with suitable safeguards and clear processing practices.

You have exclusive responsibility for each investment or trading decision made through Virgin AI, whether entered by you or produced through AI automation, and for all related outcomes. Virgin AI provides software and trading functionality only; it does not offer personalised financial advice, investment recommendations or assurances of profit. Shares, cryptoassets and other markets can move sharply, and you may lose the entire amount invested. Past performance is not a dependable indication of future results. Only use money you can afford to lose.

These Terms may be updated or expanded where appropriate, including in response to regulatory developments, technical changes or shifts in market conditions. Where reasonably possible, we will generally provide no less than 14 days’ notice before an amendment takes effect, by email, an in-platform notification or a website notice. Continuing to use the service after the effective date means you accept the updated Terms. If a significant amendment is made, you may opt to close your account.

Clear information and protection for users underpin our operating approach. Our controls include up-to-date encryption, regular assessments, segregated client funds and comprehensive KYC/AML procedures. Platform activity and transactions are recorded in a clear and auditable way. We seek to treat users fairly and responsibly, while continuing to safeguard their trust.